If you’ve invested in a GoPro Karma it’s time to get online and send it back. It seems that the odd drone has a power issue necessitating the recall of all the 2500 drones that have been sold since the 26th October.
We know that some of our Outdoor Revival readers have purchased the Karma Drone and Understandably GoPro are worried about safety and have issued the recall so we thought we’d do our bit in letting you know about it.
There’s no exchanging your Karma; they’re asking for all drones to be returned and they will issue refunds for each one. When they’ve resolved the issue, the Karma drone will be made available again. For now click on the link below and get the information you need directly from them.
To be honest, it’s a good move from GoPro, they’re being proactive and dealing with the issue, hats off to them.
This is the FAQ from GoPro’s recall page on their website
Q: Why is GoPro conducting this recall?
A: The recall was announced after we discovered that in a small number of cases, Karma units lost power during operation. We are investigating the issue and working in close coordination with the U.S. Consumer Product Safety Commission and the Federal Aviation Administration.
Q: Is there a recall on HERO5 Black or Karma Grip?
A: No. The recall is only for the Karma drone. HERO5 Black and Karma Grip are not subject to a recall. However, if you purchased the Karma drone bundle package, which included HERO5 Black and Karma Grip, you must return those with your Karma drone for a full refund.
Q: My Karma drone appears to be operating okay. Can I continue to use it?
A: No. Even though your Karma appears to be working fine, we are asking all customers to immediately stop using the product and participate in the recall. Refer to the Return Instructions section above.
Q: Can I exchange my Karma drone for one that is not affected?
A: No. We are recalling all Karma units and providing a full refund. We are investigating the issue and plan to make Karma available once it has been resolved.
Q: How do I return Karma?
A: Refer to the Return Instructions section above.
Q: What if I bought Karma at Best Buy or bestbuy.com?
A: All Karma drones bought at Best Buy or bestbuy.com should to be returned to Best Buy or bestbuy.com for a full refund. Even though the recall is only for the Karma drone, all components included with the Karma drone bundle, including HERO4 Black and Karma Grip, must be returned for a full refund. Refer to the Return Instructions section above.
Q: Will I receive a refund for Karma?
A: Yes. You will receive a refund for your purchase. All components included with the Karma drone bundle, including HERO5 Black and Karma Grip, must be returned for a full refund. Once your complete return has been processed and refund issued we will send you a HERO5 Black as a thank you.
Q: Will I receive a refund for GoPro Care for Karma? And what if I bought accessories?
A: Yes. You will receive a refund for GoPro Care for Karma and any Karma-related accessories you may have purchased.
Q: I no longer have the receipt for the product. Can I still return it?
A: Yes. You can still return the product without a receipt.
Q: Do I have to return all the components received with the Karma drone if I purchased a Karma drone bundle?
A: Yes. Even though the recall is only for the Karma drone, all components included with the Karma drone bundle, including HERO5 Black and Karma Grip, must be returned for a full refund.
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